Travel Insurance Direct Tracking Order Status

always had a great experience

I would think twice before placing an order on the site. The company has yet to refund my account which I had request several times. We all know its pandemic however the processing of refund should not take a month..

All seemed to go well , easy to deal with and got all the insurance cover i wanted

I am very impressed at the fast customer service I received when I submitted my travel claim. My travel companion fell & broke both wrists which meant we had to cancel our holiday to Vietnam about 6 weeks prior to our planned departure. After submitting my claim which was during the middle of COVID19 my claim was processed in less than 3 weeks. I received a complete refund minus my excess. I did ensure I had any questions answered by the claims team prior to submitting my detailed supporting documents. This definitely helped the team assess the claim. One very happy customer!

I am still waiting for my approved claim to be put in my nominated bank account. It was approved 3 weeks ago. I was happy with your service however I have sent 3 emails asking where my funds are and can’t even get a reply now.