Tracksmith Tracking Order Status

Unfortunately had to do a return, did like the quality. The return went a bit askew as I started getting emails (after the return was completed and refunded) saying essentially you're running out of time to return your item. Which means their returns need a tweak as that was a little bit alarming.

Great quality and quick delivery

I encountered a frustrating experience recently with three orders placed within a short span of three weeks. I received news that the item I purchased was not able to be located, making matters worse as only certain items from the order arrived. I did not want a partial kit. Trying to initiate a refund turned into a painful process, aggravated further by the website's failure to recognize the Order Number. Despite reaching out to Customer Service, I have received no response for over a week. I believe that if a company offers 'High-End' products, they should deliver 'High-End' Customer Service. Although the products themselves are of top-notch quality, the overall experience could be exemplary if the same level of effort was invested in their operations.

I felt quite gutted that I wasn't sent the item I'd purchased as I was told after reaching out (after 20 days!) that it wasn't able to be located. Ideally I'd have liked an equivalent replacement item sent but was instead offered a 20% discount which didn't come close to the item I'd bought or cover the inconvenience. The shops and staff are fantastic though.

Hey thanks a lot for the vaucher of the pr( personal records) . I think it’s a really nice way to keep customer involved in your brand . Plus I would like to add that I m super happy with all the items I purchased . Great quality and great cut . I wish you are gonna keep the quality as good as it is . Long life to tracksmith :)