TransPennine Express Tracking Order Status

This isn't about the trian company themselves but rather about one of their employees. Marie the conductor who was on the 14.48 train from Leeds to Manchester 12/04/2023. I just want to say how lovely she was and how although alot of us had been delayed elsewhere or our trains had been cancelled she brought a little bit of joy to our travel time. She was helpful in giving information about alternative connecting trains and she was very caring towards a passenger whom had been through a particularly hard day. She is a credit to Trans Pennine Express services and should be recognised as such for making everyone's day just that little bit better.

Brilliant service from Manchester Victoria to Newcastle on a return ticket. Train was on time both ways and exceptional service on 1st Class returning back to Victoria Station.

Train 28th march Carlisle to Manchester airport 1st class.Loved listening to the staff talking about there private life.To be told that I couldn't get a glass of wine before 4pm is laughable.At 4pm the stewardesses made sure she didn't enter 1st class.Not a patch on LNER services

Fiyaz works in the Manchester to scotland transpennie express. He was so very kind unlike any other staff

Customer service was so nice especially a staff named fiyaz he gave us gifts. Please give a pay raise unlike may other staff who doesnt care he does. Execpt from that everyone was fine and normal