TotebagFactory Tracking Order Status

I ordered a case of heavy duty bags but somehow only got a partial order. It was determined to be a shipping issue, but ToteBagFactory customer service helped me get the right photos and the claim filled so I could get a replacement as soon as possible. I've been using their bags for years and it is nice to have the support I need. I've ordered from them through Amazon as well. If there was ever a problem (wrong style or soiled product) they resolved issues on that platform quickly as well. I will say that their website isn't as intuitive as some. For instance, clicking on a particular color image won't automatically select the same color for your cart (defaults to Natural.) Other than that, I'm quite pleased and look forward to buying bags from them for many more years.

This was my first time ordering from this website and it was a great experience. I was a little confused when trying to place my initial order online due to wanting to customize it, but I called the number provided and someone walked me through it and our order was placed. Quickly received follow up emails to confirm our custom design to be placed on the bags. Once approved for production, our order was shipped even sooner than expected & arrived nearly two weeks earlier than requested. Great price, quality, customer assistance & quick delivery! I'm a satisfied customer & would definitely order from them again!

So far I love the bags! They feel strong and durable. I use my bag everyday for my daily items and also to put groceries in etc. it can hold a lot. I’m a happy camper. It was a great buy and I’m looking forward to purchasing more in the future. Thank you🙏

I am so impressed with the quality of these bags. They have a nice thickness and feel sturdy, yet they also pack down and take up virtually no space when you do not need them. I prefer that they are not very wide. Don't get me wrong, wide bags have their place, but I often find that really wide bags are too difficult to manage most of the time. I use these bags ALL THE TIME: grocery trips, bringing things to and from the car, trips to the park with the dog, shoving in a bottle of wine and snacks when going over to see friends. They are SO useful. For trips to the market, they hold a surprising amount of groceries. I use them in place of a handbasket for smaller trips. I will probably buy a couple of more so I can always have some on hand in the car or in the house.

Great bags! I got my company logo on the canvas bags and they look awesome!