Total Wine Tracking Order Status

I purchased a keg from Total Wine in Leesburg, VA, on February 8 for one of my customers (I own a bartending business). The keg was too big, so I returned it an hour later to exchange it for another. I noticed on my receipt the next day that I wasn’t refunded for the keg. I called and asked about it, and the gentleman I spoke with said it’s their policy not to issue refunds for kegs, and he recommended I call another day to speak with a manager. I called back on the 10th, spoke to a manager named MJ and asked if she’d be able to send me an email stating their return policy so that I can show my customer in order to be transparent with him. She searched for it for several minutes while I was on the phone with her but said the return policy for kegs wasn’t actually written down, and there was nothing she could do for me. I don’t know what the legality of this is, but I had assumed that an official return policy had to be written down somewhere in order to be enforceable. The manager MJ, told me that this policy had nothing to with VA ABC laws either, so how do I know this is even an official policy? Also, the cashier who checked me out could’ve given me a heads up that I wouldn’t be refunded for a full, untapped keg. I would’ve kept the keg if I had known. I feel as though $150 has been stolen from me.

I shop the Wesley Chapel store today I went at 11:00 when they opened I went because website said they carried Trump wines, I could not find in the wine sections anywhere asked a very nice seasoned gentleman where I could find, he took me all the way to the back of store where the cheap additives were no wine at all back there he literally got on his knees and reached way back(totally out of sight) and pulled out another customer came right up beside and had been looking for it as well!!! Ridiculous!! The wine should of been on the shelves in the correct category, I am so thankful for the nice gentleman who found it for me, he had said on the way alllll the way to the back, I don’t know why people think they are supporting the President in buying this wine” well he is MY PRESIDENT

Total Wine us a cut above the rest. Starting with a "huge" selection of spirits supplemented with a high quality cigar shop, u can't go wrong. The staff are friendly, professional, and know their business! They are great for making recommendations! Always thoroughly stocked and many products supported with special discounts on top of an already fantastic price! They are so customer focused, they even have an employee on staff during the holidays to help carry your purchase to your car! Hats off to a extremely well managed, customer focused business. Glad u are near me. This is the ESTERO Fla branch.

Total wine is a bit of a con. Discounts on products direct. 15%. Maybe. Huge selection. Limited quality. Availability for some special items for which we pay through the nose. I bought toe Compass Box Scotchs. Late found same online for1/3 less. Checkout staff not helpful.

Bought 8 bottles of Borrasca about Cava. Not good. No bubbles! Tried an open sample, but thought it was flat because it was opened. Found out we can't return it in Wisconsin....ugh!!! Cava with no bubbles is just sad!!!