Toprooms Tracking Order Status

Following on from the last review. Had to make a few phone calls but was eventually refunded. Maybe the shouldn't take payment straight away but wait for the booking to be completed.

The online booking worked fine but.. beware if there's a possibility that you might want to alter or cancel your reservation This company takes payment from your card as soon as you make the booking, unlike other similar companies who take your card details in case you're a no-show but you pay the hotel/accommodation provider in the normal way when you're there. You cannot make changes or cancellations online. So to change the date of a booking you either have to ring the hotel and organise it yourself or book the second date online (and pay again) and then go through the cancellation process for the first booking. Cancellation means ringing the hotel and getting them to put a cancellation through the system from their end. If you're lucky, eviivo (toprooms) will action it and you get your refund. I had to chase them first by email (unsuccessfully) and then via their facebook page before I got my refund. The individuals were helpful when I got hold of them but the system shouldn't work like that. I won't use them again until you can change/cancel bookings online.

This is a pub with rooms, very grubby and outdated, most hotels have simple things like shower gel and shampoo not here, the shower was grubby. The room was noisy from the music in the bar as our room was right above it, and considering it was a double room, we had one flimsy pillow each, window wouldn't lock , there was no instructions as to how to get out of the pub in the morning or where to put the key, when we searched we found the exit and a box to drop the keys, I'm glad it was just one night

We have not been at this property yet but looking forward to have a pleasant night on our trip to Scarborough. Many thanks in advance

Good informaion.Easy to book.Just what is needed.