Toolally Jewellery Tracking Order Status

You will get the best service from Toollay as well as amazing jewellery, I’m really looking forward to buying more from this wonderful company

I highly recommendto purchase from this company I ordered a lovely necklace but my son didn’t like the chain it came with so I emailed on the off chance they could help They kindly sent me 3 different chains to choose from and once I had picked they were more than happy to put on for me I know my son is going to really love his necklace when he receives it Special mention for parris who made all this happen

Purchased a few pairs of earrings from Toolally. Some lightening bolts and some deco danglys. On one of them the glue holding the earring finding came unstuck. Luckily I caught them. I contacted the company to ask them to fix it but they said as i purchased them in 2019 they would charge me £10 plus postage to put a new metal back on. I noticed they have changed all their earrings finding to metal (which I really don't like the look of). They said I could glue it back myself but that it would not be a long term solution. I'm rather disappointed, as the products are expensive and all earrings I have purchased from everywhere else are still going strong. I wonder if other people have had a similar experience.

Had an issue with a damaged earring and they fixed it with no issue. Milly and Parris were exceptional in their customer service skills. I've never had such wonderful customer service so Milly deserves a shout out. I hope she gets a bonus! Great earrings. Fab business.

Unfortunately the back came off my earring and Toolally were able to repair it in a very short time.