TONIC15 Tracking Order Status

I ordered at the beginning of May, and have not heard from the company for a week. Started assuming I must have been conned, but then I received and email with apologies, and explanation as to why my order is delayed ( logistics issues). So i decided to wait, and during the next week got another email, again, explaining that they are now ready to ship it and i will receive it soon. And so i did. Overall the reaction was a tad delayed, but the personal approach and explanation is always the way to go in such situations. Therefore I decided to write a positive review here, to give tonic 15 an extra incentive to work on improving things. I do appreciate the effort by the owner, and will not avoid this company in the future. Well done!

Update on review, they found my return and refunded me, overall very happy with outcome, understandably mistakes happen, very helpful and apologetic customer service, thank you so much. Purchased some items sent them back early march for a refund, received a part refund end of April, have now had to chase for my other part refund Thank you for your response, I have sent you proof of return and the signed copy of the recipient sign for confirmation, direct to customer service, I look forward to hearing from you

I've ordered from Tonic15 at least 3 times now and I've never been disappointed. Everything always comes on time, and they always include a freebie. The product range is great and high quality. My last order came in 1 day!

My first order with Tonic15 all went wrong, I am still awaiting my order to arrive after 2 weeks. Come on Tonic 15. I chased up twice already, no respond at all. Updated: I changed from 1 star to 4 star as Tonic 15 rectified the problem and clear my doubt on the product I received. Their packaging is excellent and customer services are superb thank you.

Brilliant service from start to finish. Due to the delivery strike my order had been lost in the process. I was sent a replacement promptly just in time for Christmas. Thank you Tonic15.