Tonal Tracking Order Status

I love my Tonal! It's the most important purchase I'd made for myself in the past 2.5 years. I have had great success with it. Once I had an issue with the hardware (one of the pins that locks the arms in place broke) and they had a technician come out to fix it quickly and it was covered under warranty. I'd highly recommend this product!

There were a couple minor issues with getting the product scheduled and delivered but once it was installed, everything has been working rather nicely. I use it almost every day and haven't had any issues to speak of. At one point it was making a funny noise but I googled it and their website had a support page and it was very easy to correct. Overall I'm quite satisfied.

I bought a Tonal second hand but almost brand new. Before I bought it I talked to Tonal and they informed me that the warranty would not transfer but they would support the product. After 2 months of total use, in the middle of a workout, the screen goes white. The program is still running in the background but nothing can be seen. After powering the device off and trying to reset it multiple times, I called Tonal. Eventually, customer support emailed me back. They said that since I was the second owner they would not do anything to help. Two representatives offered to remotely access the Tonal and try a reset, but they were overridden by customer support. They told me that this is a known software issue but won't give me any details or try to fix it. I offered to pay for a technician to fix the product or to exchange the original Tonal for a new one at a discounted price, and they refused. The only thing that they would be willing to do was sell me a new Tonal at the upcoming sale price, $50 less than the current price. The idea and programs are great when it works. I really enjoyed using it. Unfortunately, the quality and reliability is poor and it rarely works for long. Even though Tonal told me they would support the device, they don’t. Bottom line is that once the warranty has expired and it malfunctions, which frequently happens judging from reviews and their customer service, all you have is a $4000 wall hanging.

Tonal is a very well made fitness product that has greatly enhanced my physical fitness. It is compact, takes up very little space. The resistance is powerful and smooth. The arms move to enable a wide range of workouts. The programming and features are excellent. I highly recommend this product.

One of the biggest obstacles I have had with regularly exercising is the time commitment of driving to and from a gym (often adds 30-40 minutes onto my time). Having a one-stop replacement for almost all of the strength training equipment at a gym has been great for my motivation, I can roll out of bed and knock out my workout before starting work and not have to worry about fitting it into my schedule. The classes are great and there's definitely enough content to last me for a very long time without repeating anything (plus more added all the time)!