TOMS UK Tracking Order Status

My recent experience with Toms and the customer support team was very positive. I purchased some shoes before the holiday break and for some unfortunate circumstances I couldn’t return the shoes on time. The customer service team supported me with a credit note which helped me with the purchase of the right size. Happy with the shoes and with the customer support.

Not very happy with this company as unable to have a telephone conversation about my refund which is overdue. Does anyone have the UK phone number?

(Update: They subsequently did go some way to making amends so I wanted to reflect that in my review. The initial incompetence was frightening, but they did at least take ownership of that incompetence.) I purchased a pair of trainers on their website and went well out of my way to check with their Customer Service team what size I should order in terms of UK/US/EU equivalent sizes. I was given completely incorrect information and hence ended up with a pair of trainers that were far too big for me. That was 6 weeks ago. Since then I have sent approximately ten emails to try to get the situation resolved, a couple of which were replied to and the rest subsequently completely ignored. No refund, no interest, no response. They are utterly inept, care not one iota for their loyal long-term customers, and deserve to go out of business.

I ordered a pair of shoes but were to big . Sent them back . Have proof they were delivered as tracked the parcel . Emailed them 5 times and still no answers for my refund ???

I have many Alpagarta shoes which I love but could you PLEASE make them in a ‘taupe’ colour!