TOMS UK Tracking Order Status

I ordered a pair of shoes but were to big . Sent them back . Have proof they were delivered as tracked the parcel . Emailed them 5 times and still no answers for my refund ???

I have many Alpagarta shoes which I love but could you PLEASE make them in a ‘taupe’ colour!

Order process was fine. Unfortunately my parcel arrived on the day I went away for a week and when I opened the box up the shoes were sadly way too small; I'd ordered my usual size, but they were too narrow and too short. I prepared to return them and reorder in a larger size, but the whole returns process is where it all went a bit wrong. My parcel went back via Royal Mail, but the parcel arrives at a UK hub and then the shoes are inspected and then returned to the Netherlands and only then do you receive your refund. My order was received at the UK hub on 31 May and was still undergoing inspection on 10 June when I received a reply to my query on why it was taking so long and my refund finally came through on 18 June, more than a month after I'd placed my original order. The shoes were superb, but I'd advise to size up in canvas and just be aware that if you have to return them that your refund will take quite some time to come through. It ended up putting me off reordering.

I've been wearing Toms shoes for years. In fact am wearing a pair at the moment. Ordered exactly the same shoes this time. Arrived promptly and a couple of weeks later because they were identical put them on to go out. Thought they were a little loose and by the time I was half way round the shops, realized they were so big that my feet were coming out of them. Of course, because I'd stupidly worn them it wouldn't be possible to send them back. Have now got a pair of shoes that are useless to me. Just looked in my wardrope and I've got 4 pairs. Please Toms get your sizing sorted out! Having seen Toms reply I would just like to add that I bought exactly the same shoe, size 6, wide, that I am wearing right now, I've taken them off to check. There was a shop in Bath that stocked Toms and possibly I bought them there. Hate it when companies I like refuse to accept that the customer might be right!

charged me £49.98 for one pair of shoes but the receipt that I received showed the bill as £36.67. I am still chasing them to receive my balance. I am highly disappointed as the billing is not transparent. In the end, they changed my receipt. After knowing the cost gap I strongly feel this product is far too costly.