Toguard Tracking Order Status

I had a trail camera which worked fine for two months. When the batteries needed changing it no longer functioned at all. Despite contacting their customer service expecting a refund or replacement, none forthcoming. After contacting them several times, I have eventually been provided with a new replacement camera which is working fine. At least they stepped up to their commitment to take responsibility for an item with a year's guarantee.

Thanks for great service

Purchased a wildlife camera back in 2020. The camera works very well, and has given me some great shots. I have emailed customer service on 2 occasions, one of which was recently. Both times I received a response within 12 hours, with details and a picture attached on how to resolve my query. For me Toguard have provided a great service, even a couple of years after purchase. Highly recommended!

I want to say thank Amy [Toguard employee] very much, not only for replacing my defective Toguard digital trail camera, but for her patience and professional help. After 7 months of use, the camera malfunctioned. I contacted Toguard online and dealt with this customer service employee. I was couriered a new replacement camera, which got lost in route. A 2nd replacement camera was sent by Amy, which arrived in 2 days. I am happy both with the product and the professional service provided by Toguard and their employee. Rick C. West, Canada

Their products and innovativeness alone is 5stars, but their garbage customer service, no customer service at all leaves me to take of 2 stars. I ordered the rear view camera product on Amazon, and for some reason they removed it off Amazon days later, so I contacted them, asking for simple mounting instructions in hope of an answer. I need to mount it over something else, not my rear view mirror preferably on the dash, still no reply heading into a month 2. If you can find a company you like, pick them over this.