Toblerone UK Tracking Order Status

Where do I even start? I hit up Toblerone.co.uk thinking I'd snag some Easter treats, but the site was a nightmare. It kept crashing, and when it wasn't crashing, it was slower than a tortoise in peanut butter. Finally got my order through after what felt like ages, and then... radio silence. No updates, nothing. Fast forward over a week, I'm sitting here Easter egg-less and wondering what's going on. Then boom, out of the blue, they cancel my order. The day before Easter! No eggs, no explanation, nothing. Just a "sorry, not sorry" vibe. Had me scrambling last minute to sort out alternatives. And get this, it's not just me. Their online reviews are a dumpster fire. Wish I'd checked those out before I bothered. You'd think a big name like Toblerone would have their act together online, but nope. Total letdown. Won't be caught dead using their website again. Save yourself the headache and avoid at all costs. Order: 569044826

Ordered 3 personalised eggs. When recieved 1 had packaging and the egg eaten through by something, possible rodent?... I sent a picture and requested a refund for all 3 and happy to send all back. Was refunded for 1 and refused for the others even though something nasty could have been near them. Would not buy again.

Ordered 24th November. Payment taken immediately, though it said payment would not be taken until dispatch. Nothing has arrived for Christmas. £51 odd taken over 4 weeks ago , but nothing to show for it.

The letters on the personalised box are so little so you can barely see them. Same as ingridents letters. It wasnt worth for me as my the person who i bought that to actiollay was not able to see them until i told her. Also to add to this, my wife and sons had one or two chocaletes ,both complaint about having stomach ache. Not confirmed yet that this is from Toblerone ,but most likey. I will sent the chocolates for analysis for sure

Purchased a large Toblerone and found the content to be mostly air, sent complaint and was awarded a £3 compensation voucher. When cashing it in I noticed that it was well below the original purchase price so wrote back to them, sent me another voucher for £1 "company policy" note it still falls short of the £5 I originally spent! It's now more of a matter of principle, a derisory gesture serving only to increase the level of customer dissatisfaction and disappointment from their "Consumer Care Team" - very poor customer care in my humble opinion.