Tmart Tracking Order Status

I purchased a French door refrigerator on July 27th. On August 23rd the refrigerator started " on thw screen that night around 10pm. It was not still cooling when I came home from work on the 24th around 5:30p. I had already reached out to the store earlier that day. Amy said they had some similar units for me to sap it out. I asked when it would swapped out i received no response. Once I noticed the cooling issue I contacted the manager Amy again via text received no response. I asked when will the switch be done no response. I went to the store on August 26th spoke to a female in the back she gave push back, I mentioned the food was going bad and she didnt care, said nothing she can do, she asked for the yellow slip with the warranty I said I don't have it she said she can't do anything without it and then she shut down. I informed her Amy verified the warranty and already said it would be switched.i told her to call Amy she didn't I told her twice to call Amy. She refused and said she will email the manager I said I will wait she says it's the weekend he's not going to reply. She says it's scheduled for Sunday to be delivered between 1p-6pm. I told her to call Amy I stood there and waited she walked over to the other desk like the situation was over. She was rude and inconsiderate. Now I received the fridge on August 27th but they sent me one that was smaller than I purchased. I emailed Tmart, texted the manager and no response from the manager and I have emailed the finance company also. I will wait 24 hours for response. I have purchased a lot of items from Tmart and this experience I will never purchase anything from them again and I do not recommend anyone purchase any appliances from them.

I used to purchase from Tmart. Nearly everything was as expected, and provided the use I needed. I was sorry to see them disappear. It seemed a bit unnerving for folks delivering my mail to be delivering something from China/Hong Kong. Apparently, they did not often have mail from China to deliver.

Great buys! What happened?

Yo he comprado varias veces sus interesantes productos y me he sentido satisfecho porque entregan tracking number para tener una idea de donde esta el paquete y saber cuando lo recibire. Cuando he tenido algun problema, el soporte al cliente es super bueno. Gracias Tmart.

I enjoyed T-Mart ...sometimes there would be an error and they tried their best to correct it....I am so very very sorry to see they are no longer available for the USA customers