Titleist Tracking Order Status

I ordered a set of Titleist irons at the start of September 2021 plus 2 additional wedges. I was given a lead time of 6 weeks. I eventually received the iron set just before Christmas, but am still waiting on the wedges! Their customer service seems non existent and there is no engagement from them anywhere based on my experience. One of the additional wedges is a Vokey Sm8 which has now been superseded by a new Vokey wedge in the time I have been waiting! Thereby reducing the value of my club before I even hit it! The only reason I have given them two stars is because the irons are actually very good and I really like them. This however is the first and last time I will buy from Titleist. An update 4/4/22. Having been told that I will not get my SM8 wedge, but have to wait for the SM9! My pro was told I would get my 53 degree wedge in February and my SM9 in March, yet here we are in April and no sign of either! Titleist are a dreadful company to deal with!

I purchased a Stadry Cart Bag in Nov 2019, I was impressed with the bag at first it seemed of good build quality and had everything I needed. The 2 side pockets one of which is a valuable pocket both leak, the others though are watertight so I overlooked that issue. But after a few months 2 of the metal pop on studs which attach the rain cover to the top came off, I reported this to the place where I purchased it and they sent me a replacement rain hood albeit in plain black rather than the colour of the bag, I accepted that though and was happy to have a fully functioning bag again. More recently despite 6 months off because of lock down one of the large side zippers detached from the zip completely, this is because the zip is starting to come away from the tape which it is attached to. My bag is now out of warranty, I emailed Titliest who advised me to return the bag to where I bought it and that they would then look at it, they may then offer me a credit towards a new bag. I'm a bit torn as that involves posting it as I bought it online and there's no guarantee that Titliest will offer me anything. I'm very disappointed in the bag, from such a well respected manufacturer such as Titliest I expected better. A lot better if I'm honest. Since I wrote this review I contacted the place where I bought the bag as requested to do so by Titliest, they requested photos of the issue and said they would contact Titliest. I received a reply a few days later saying that Titliest had refused to budge on the 1 year warranty. I've since emailed Titliest again and an waiting for a reply not impressed.

En banal reparation (udskiftning af et skaft på mit 5 jern) har desværre udviklet sig til en farce Farcens hovedaktør er Titleist Sverige: Mit Titleist Ap3 5 jern mistede hovedet 2 gange indenfor 14 dage. Desuden skulle skaftet skiftes, og jeg indleverede det for 2. gang hos Golfexperten Denmark i Tilst, hvorefter de sendte det til Titleist i Sverige. Det kom tilbage, MEN med et forkert skaft 😡. Helt ærligt, hvor svært kan det være, at se hvilket skaft der sad på jernet også bytte det ud med et magen til. Så stod jeg så med et 5 jern med et AMT Black skaft i stedet for det rigtige AMT Tour White. Jeg kan jo ikke kalde dem farveblinde, idet sort og hvid ikke er farver, men de er godt nok ikke særlig skarpe i deres syn. Jeg fik en opringning fra Titleist Danmark -som hører under Sverige. Ham jeg talte med var rigtig flink og forstående, og undskyldte mange gange på deres vegne. Han besluttede, at jeg måtte beholde det gamle jern med forkert skaft, og samtidig ville de så lave og sende et nyt T200 med AMT Tour White skaft til mig. Umiddelbart er det jo fin service og ikke en finger at sætte på den behandling. Han fik skriftligt specs. på mit 5 jern også ville Titleist i Sverige bygge det nye til mig, og sende det hurtigst muligt. Desuden sendte han også nogle bolde og og cap som ekstra kompensation, og det er heller IKKE der fejlen ligger (MEN hos dem der bygger jern i Sverige) I dag kom så mit nye 5 jern i T200 modellen med korrekt AMT Tour White skaft. MEN MEN MEN da jeg så ville sammenligne det gamle 5 jer med det nye kunne jeg med det samme fornemme, at de ikke er lige lange. Målte dem op og tjekkede også specs. hos Titleist og begge jern skulle måle 38" Det nyt jern måler det samme som mit 6'er jern, 37,5" Tænkte at det kunne ikke passe, så jeg gik grundig til værk og måle og lagde jernenen ovenpå hinanden, men der er ingen tvivl det er et 6'er skaft de så har sat på mit nye 5 jern................ Ved sku ikke om jeg skal grine eller græde. Titleist i Sverige kan åbenbart IKKE finde ud af at sætte et korrekt skaft på deres egne jern og det er så uanset om det er et gammelt Ap3 jern eller et nyt T200 jern......... Jeg er sku målløs !!! En af verdens største golfproducenter kludre rundt i den med 1 simpel ting - Et 5 jern med KORREKT SKAFT (GÆLDER ALTSÅ OGSÅ LÆNGDEN!!)

Update 12. may 21. Today i talked with one from the danish Titleist department, and he regretted the incident with my 5 iron (Read below). He told me, that Titleist will give me a new T200 5 iron with the correct specs. and further more i can keep my 5 Ap3 iron with the wrong shaft. They have also sent me 8 Pro V1 golfballs, and a cap. I think, that the danish department has handled the case VERY PROFESSIONAL - It's only the swedish department, that has screwed up. But i'm glad, that they took the mistake on them, and also let me keep my old iron :-) So thank you for that ! Update 11. may 2021. I just picked up my 5 iron today at Golfexperten ind Tilst, DK. BUT right away i saw, that i came back fra Titleist in Sweden with the wrong shaft. I normaly play with AMT Tour White shafts og now they have put a AMT Black shaft on my iron. Come on, are they amateurs ????? How can they not know the difference between white and black, it's quite obvious !! Now i have asked Titleist DK for a replacement with the T200 iron WITH AMT TOUR WHITE shaft, bacause if i have to drive 60 km to Golfexperten again and they must take of the head of the iron for the 3th time, i can't imagine, that this is a good solution !!! I'm very disappointed with Titleist !! In august 2019 i bought a 718 Ap3 iron set. I play ind hcp. 6,8. I have alway treated my equipment very well, cleanet it af every round, and not thrown it or done anything, that could damage the irons. But 3 weeks ago the head of my 5 iron fell off, the glue did not hold. After only 1 year and 8 month. Golfexperten in Denmark repaired it, but now only 2 weeks later and 6 rounds of golf the head is loose again :-(...... And the shaft is also broken because of a notch in lower end of the shaft. An employee in Golfexperten suspects that there is a fault in the hole in the golf head where the shaft should sit. He suspects that the hole i slightly to big, and that causes the head to loosen. They have sent et to Titleist in Sweden (i think), and i hope, that they will examine the hole in the head, to see if there is a fault. I stille have my garanti (2 years in Denmark), so if there is a fault, i expect Titleist to replace the iron with a new Ap3 or if they do not have one the T200 with the same shaft and grip. But i'm still desapointed with the iron, i thought Titleist was the best brand, with the best equipment...... The outcome of this will deside if my nest iron set shall be Titleist. I havent heard from Titleist yes, i have contacted them on email, but i am expecting to hearing from them

Good irons as always from my local pro