Titan Chair Tracking Order Status

I brought Otamic LE 3D last year, and within one year I needed to request repairs four times. The Service Department said it is unusual, but they charge for labor for repair. I suggest that everyone look for other choices unless you don't mind paying for repair many times.

I'm 72 years old and it is the worst company I have ever had dealings with. First chair quit working in 5 months. They sent a cheaper replacement that I gave to a friend because it was to small. I picked out a third chair for double the money. It quit working in 12 months and they tried for 3 months to fix it. They decided to return the chair for a partial refund. The company has no organization. Warranty department has no idea what the sales department and the sales department has no idea what the warranty department is doing. My time trying to work with Titan chairs I had to deal with Roman, Recardo, Kyle, Brian, John, Kim, Jenn, Clintpn and two different Michaels. Not one of these people could answer a question without putting me on hold to ask someone else and I could always get a different answer when calling back another time. One thing they would never do is get Michael Cao, the owner, on the phone. I am so glad to have Titan chairs out of my life.

I would avoid like the plague, unless you want to throw away $3,000. Purchased a chair through this company. The chair was broken within fifteen minutes of being set up. Called customer service---who was SO rude by the way--and after arguing with her she agreed to have a tech out to fix it. Shockingly (ha!) that did not happen. Now they are saying they have no record of my complaints or of the chair being reported broken even though I have call logs (starting on the day of delivery), emails, as well as chat on their website. Once that 300 lb chair is in your home it becomes your broken problem. Do not buy from them as they will sell you a faulty/broken product and then follow up with horrific customer service!

I just received my massage chair and I’m loving it. The delivery was timely and convenient. The message chair I ordered is called Apex Aurora massage chair and it feels divine! It has tons of features to add comfort value. Simply amazing!