Timex Tracking Order Status

Timex had an unbelievable 50% off sale, so I bought two watches. They arrived together but one had a fault. I contacted Timex who issued a pre-paid postage label within an hour. I popped it in the post to them on Saturday. By Wednesday they'd confirmed receipt of the watch and issued an immediate refund. Timex is a totally trustworthy company and I'll be buying more from them in future The working watch is stunning by the way, I love it to bits and it looks amazing on my wrist. Timex watches are incredible value. I own two now (would have been three) and will continue to build my collection

Expedition Field Post Solar 36mm I was intially very disappointed but after having done some research on the web I'm now extremely happy with the watch. Based on my experience I would suggest that Timex gives some basic instructions about their solar watches and how they charge and work e.g the watch will not be charged at all when you receive it therefore the second hand will not move at all; once the watch has started charging by placing in sunlight or artificial light it will take some time for the second hand to begin moving and will move in two second jumps until fully charged, when it will start to move in one second increments. NB two second jumps indicate a low battery and that the watch needs charging. It's a lot of watch for the money and handsome with it (though I'd like a little more luminosity in the dark, but you can't have everything), so something as simple as short instructions would mean people don't think they've got a dud!

Purchased a watch for my son. No problems with deliver, communication or the watch. Maybe not as good quality as the website picture showed but it’s fine. I was a bit nervous after I’d seen all the 1 star reviews but I’ve had no issue with them at all.

After having been seriously let down by the Timex distributor in Hong Kong, I reached out to Timex International (USA) for relief. They went out of their way to not only help me with what had gone wrong, i.e., a simple watch crystal that, for some reason, could not be replaced, but exceeded my expectations, set things right, and made me whole. While I probably wont buy another Timex in Hong Kong due to the agent's shocking service, I will remain a loyal fan of Timex and would gladly buy one again elsewhere. Thank you, Timex, especially Jun from Customer Service, Timex Support US. ***********

customer service was good as far as refund. they sent me a pan-am watch supposedly brand new. it had no papers, pamphlet. and the watch attached to pillow, when i open box the watch was sideways on a pillow, nothing else. the indiglo light didn't work. i didn't try anything else. this was a returned item they sent me. on the return address they tried cutting off the return part but i could see it. i hate getting returned items, so much of it lately. i'll never look at timex watches again. thats how i'll treat sellers that tell me i'm stupid