The Tile Shop Tracking Order Status

We had a nice initial visit to the Tile Shop in Nashville for shopping--getting good information and education from our sales representative for bathroom tile and accessories. Unfortunately, it went downhill after our purchase in mid August. We spent $425 for delivery of the order to our house. For this charge, delivery was provided in a third party unmarked truck. The delivery came with two pieces of expensive broken tile, and the wooden pallets to carry the tile were left behind at our house. After two weeks, the replacement tile is not available (and the Tile Shop wants us to pick it up when ready!). Overall, a disappointing (and expensive) experience. We would expect far better than what we received.

Great company

Very upset that they would not give me credit for unused tile, especially since I’m a builder. They said I was 17 days past the policy cutoff. Unacceptable. I was in store to buy more of a different tile. This is not a store for builders. I’m going elsewhere for my tile needs.

Super cool website! Love the design sections and customer gallery of examples.