Thrifty UK Tracking Order Status

My Hyundai car broke down as part of my service agreement I am entitled to AA breakdown and a hire car. Hyundai use Thrifty car hire so I was telephoned by them and was told that a three door hatchback would be delivered to my home the next day, Imagine my glee when they turned up on time with a BMW 3 Series! I have read the reviews and can only speak for myself and honestly, The staff were excellent from the people I spoke to on the telephone and the staff who delivered my hire car. I got my £50.00 back within two days, By the way I dealt with with the Chester office.

My hire car was due scheduled maintenance. I could not get to the hiring branch (Newport) so the nearest branch to my workplace (Swansea) came to collect and deliver a replacement within 24 hours. All the staff involved were extremely helpful and pleasant. Special mention to the collection / delivery team who were great!

We hired a car for 7-day holiday from Thrifty at Turin Airport, Italy. After picking up the car, documents were emailed to me, and I realized that they have a 10mm damage policy, along with Herz that manages Thrifty at Turin’s airport. We were charged 181 Euros for a tiny dent probably caused by a door of another car on a car park. Given the wild traffic in Italy, it is difficult not to get scratched or dented and 10mm limit for that is really an exaggeration. I will never use Thrifty or Herz again and you also be warned.

I rented via Dollar not Thrifty but they are owned by Thrifty and now when I am trying to sort the post rental experience with Dollar I keep being referred to Thrifty to ask for help. I rented a car in Italy and the rental itself was on the most part ok. The man at pick up was very nice and informative which is why I don't give it one star. Upon return however I was told we'd be charged 79 euro for returning the car in a different destination and instead my card was charged 154 gbp without any explanation!! The car was not damaged. It is impossible to speak to anyone who can help as they are so fragmented internally no one is in charge of the issue. Absolutely do not drop off the car without having the car checked and the final payment settled there and then.

Pleased to report that for me it was a good experience although having read the reviews I would be wary in future. Pleasant staff, no insurance pressure, short queue.