Thorntons Tracking Order Status

I had a problem with my order on line. Callum at Thorntons Chocolates dealt with my order in a very professional, friendly and patient manner. Thank you Callum

Although my order was shipped with an item missing, a quick call to Thornton's customer services sorted it out. The Customer Service Representative was fantastic. Callum was helpful, friendly and above all professional. He sorted this out and I have been advised that a replacement item is being shipped. Callum deserves recognition for his efforts to get this issue resolved. I suppose I could be annoyed that the order was shipped with a missing item, but the fact it was sorted quickly helps to make up or that. Mistakes happen. We're all human.

Purchased a easter egg on monday got it delivered for next day (Tuesday) no problems what so ever couldn’t be more happy with this order 10/10 definitely recommend

Visited Thorntons online to browse Easter gifts.. before I made my purchase I had a look at this Trustpilot page and it did put me off ordering. I signed up to see if the 10% code would come through and it did.. so I placed my order thinking it was risky but to my delight I received it 2 days later! Chocolates look great. So glad I purchased! Seems fine if you know what you’re looking for and enter everything in correctly.

After receiving an email advising about my Thorntons order, Becs, the Consumer Service Advisor, was professional, helpful and caring in the way she dealt with and resolved the situation. Becs is an outstanding asset to your company.