THIRDLOVE Tracking Order Status

I bought two minimizer bras to start with and then added two more. I am writing on this site because I cannot open their reviews to read or add to on the home site. I do not wear black bras often. Followed care instructions to a t. Took me awhile to figure out what was transferring black dye to my clothing as I had bought several outfits at one time. I finally whittled it down to one of my Third Love bras when on a very hot day, the dye transferred to my all white 200. blouse. I sent a picture and detailed how I had taken care of it. Alerted that it may take up to 72 hours to respond. Over a week. All that was asked was how did I wash it? No other I inquiries. Weeks later I get a small chunk of change thrown at the problem ( 20.00 something to cover two minimizer bras at 76.00 each with a short”sorry” email. No help at all. I am a longtime consumer and I do not believe that having a bra transfer its dye over the front,back,and then the under arms is a one time experience. I am not a strange chemical person to which this happens occasionally. Their customer”care”is one of the worst I have ever experienced. Buyer Beware!

I purchased my first Third Love bra at a special price. It felt perfect but I was looking for a wireless bra. So I promptly returned it and asked for store credit. According to their records and tracking, the bra was received within a week and I received my store credit immediately after. I ordered another bra, wireless this time, but it did not fit well. I returned it promptly, within a week of receiving it, and received a tracking email. I requested a refund to my credit card. The email said my package was received and sent out on July 31. The "estimated delivery date" has changed a few times. The latest "estimated delivery date" says August 25. I got a text saying they received my return on August 21. It is almost a month and I still have no indication of a refund to my credit card. I am still waiting to hear from them regarding an email I sent asking about the status of my refund.

First of all, these are hefty bras or, at least, the Classic Uplift style is. I figured that that was okay as I have droopy boobs. I ordered a 34 C, which I've worn since middle school, and a 34 C1/2, as one breast is larger than the other and has always spilled out a bit. Both sizes had straps that hooked on the tightest hook which meant that, as the bra stretched, it would become too large. I was going to exchange them for a 32 but the return process was so arduous that I decided to just send them back. I question the justification for taking so long to reimburse for returns (that all bras have to be inspected to insure that they haven't been worn) as one arrived at my house without tags suggesting that it had, indeed, been worn, at least for long enough for the tag to be uncomfortable and for the shoulder straps to have indentations where they had been adjusted, then readjusted. All in all, a disappointing experience.

I purchased two of the Uplift Plunge bras in different colors after hearing and seeing ads from ThirdLove for years. I've never had good luck with bras fitting well because I am small-busted. I recently had a terrible experience with another company that advertises their brand specifically for smaller busted gals (you know the one). The quality of those bras was so awful, they only lasted me a couple of months. I don't handwash my bras (I don't know of anyone who does) but I do wash in garment bags, on delicate, cold water, and lay flat to dry. I also don't wash them unless they truly are dirty plus I rotate bras often to make them last. I have done this for years with all my bras without any issues. But these bras from another company pilled after one wash, the bands, and straps stretched out and the cups warped entirely so they couldn't be worn anymore. After that experience, I was excited to try ThirdLove with all the great reviews! When I received my order and opened the box, to my horror I discovered they were the SAME bras as the last company I ordered from. The only difference was the small metal ThirdLove emblem in the center and the padding insert for push up. This is not an exaggeration. They look the same, feel the same, and are made from the same materials. I couldn't believe it. I'm not sure if these companies are getting their products from the same manufacturer, but it looks that way. They also provided zero push-up, not even in the slightest. I tried without the padding and with and you could not tell a difference. I've been wearing t-shirt push-up bras all my life and was surprised these didn't deliver in that area. I'm giving two stars because they did fit well after taking the recommendation from their quiz and because returns were so easy. I was truly disappointed, and at $70 a bra, I didn't want to risk the poor quality and the bra not lasting, so I sent them back.

I have been a Third Love customer for years. Wearing their wired bras for full support and have been thrilled with the fit and quality. I just recently bought 3 of their wireless bras and they are so comfortable and supportive! I truly couldn’t believe that a wireless bra could be supportive for large breasts. And they are so pretty too!! Happy to say I was wrong!!