Tie Bar Tracking Order Status

UPDATED INFORMATION... So to present a fair review I am modifying my original Trustpilot review of events AFTER I posted my first review. My original experience is this part: I ordered ties and pocket squares from the Tie Bar. After about a month I still hadn't gotten them. They sent me a Whistl tracking number that was either fake or broken... either way it wasn't telling me where my order is. So I emailed them. Kenxxxx responded but wasn't helpful... at all! I emailed again asked for a working tracking number... he/she sent me a second tracking number with the caveat that their system was down so this second number was in effect also useless. I called their phone number... The message directed me to send them an email. 🙄🙄🙄. REALLY?! I sent them a message on Instagram... no response. This is where I have to update the story. A couple of days after emailing them on IG, Sofxx got a hold of me and took charge of the situation. She got me a replacement order because even the shipper didn't know where it was... and I still haven't gotten it. She refunded my money and made sure that I had my order in hand before my trip! To properly rate my experience with them I have to divide it into 2 parts... my initial interaction and then the follow up. My initial experience after the purchase was TERRIBLE... and I don't know if Kenxxxxx is just new or doesn't care about what she/he is doing or if their training program doesn't allow for front line employees to solve problems... I don't know what the breakdown was. I rate that a zero. The second part of my experience was FANTASTIC!!! Sofxx was easy to connect with... she was attentive, took initiative, was helpful and did an amazing job fixing the problem. But she is a manager. And yes... I know there are much bigger problems in the world than wardrobe malfunctions... but I needed this stuff and she got it to me before I flew out! So for that... Sofxx... Thank you! Sincerely! So why am I not rating it a 5/5? I am concerned that the tracking systems they are using (Whistl) are still not working. I don't know this for certain but even after Sofxx took over and sent me new tracking numbers they were still broken. I had to rely on emails from UPS to know where my order was. I let her know and sent her screenshots. Do I have confidence that this situation would not be repeated? No. And if it is a training problem with their employees... I don't know if that has been addressed. Robb

The quality of products is good for the price especially on sale, but their shipping services are deceiving. They don't have estimates listed when you checkout. My gripe is that "Priority" is NOT USPS Priority, but First Class. Very disappointed as I expected 2-3 days shipping for this option from their KY warehouse. You have to pay double what it would cost for Priority Mail if you shipped yourself as well. Ties are not heavy or fragile. Why the price hike for shipping?

Colours don’t match those posted on website, got brown ties instead of marigold yellow... Now I’m on hook for shipping, duty Never ever again, I don’t recommend ordering from them online.. did nothing to correct their mistake.

Superb selection of ties at a fraction of the price of name brands where you're paying heaps more for just that ! The name,their recent addition of their business shirts are great quality and price too. Fast shipping Internationally especially here to Australia, I'll be buying again. EJD Melbourne Australia.

The save day!! My son last minute shopping for prom, we made a mistake when placing the order, when we called and explain our mistake they were great about accommodating our needs, extremely friendly, very knowledgeable of their products. They work promptly to get our order on time! And for my son to have a complete tux! Kudos to all the personal at The Tie Bar! (Needless to say the items… great quality.) Thank you!