The Retro Store Tracking Order Status

Very happy and will be ordering again did come a little late but that was only due to the Christmas delay other than that perfect shop

Wow so much to chose from in this store! James was so helpful in giving me advice on the best selection for my husband!

I placed a pre-order for a release due on October 27th on October 3rd. I received no acknowledgement email after placing the order. I waited for the release date, zero communication on the status of my order up until the day of release. On October 28th I messaged support and received no response. On October 30th I chased support and received the following response "not arrived yet, should have arrived Wed/Thurs last week, hopefully it will come soon" Later on in the day I was informed it had arrived and it will be dispatched ASAP. It arrived 4/5 days later. Considering this is a pre-order service my expectation was that I would receive it within 2-3 days of release, and not a week after release! Also as it is a pre-order I felt as though it would have been treated in the same way as a normal order and potentially I could have been waiting a lot longer had I not chased it up. The service once I chased was very good however and I do appreciate it is a small operation. The packaging was also poor given that it was a very expensive purchase, I would have expected it to be packaged so as to avoid damage. When received, the outer box was ripped and dented. Therefore, my advice would be that if you are going to offer a pre-order service you need a dedicated team to manage these orders, as the whole point is to get these releases before they become widely available. I was able to order the same release off Amazon on the day of release and I received it the next day! It was also packaged far more securely and I had to sign for it. Some improvement required and I am unlikely to use you again for expensive pre-ordered records.

Preordered a new album via The Retro, comms were good and the item arrived on time and in great condition.

Very friendly staff ! They answer quickly and even though there was a tiny problem with my order, they fixed it swiftly. Great service