The Perfect Rug Tracking Order Status

I ordered a rug from The Perfect Rug, and let me tell you, the customer service was next-level amazing. I spent a solid chunk of time on the phone with one of their reps, and she was a saint. She walked me through every possible option, patiently guided me through my ever-changing opinions, and even gave me her personal favorites like we were two friends picking out outfits for a big event. If there was a Customer Service Olympics, she’d be taking home gold. Now, the rug itself? Absolutely gorgeous. It’s everything I wanted—except for one tiny little issue: I have cats. And I specifically wanted something that wasn’t looped because, as any cat owner knows, looped rugs are basically scratching posts that cost a mortgage payment. The rug is wool (yay!), but it’s also looped (boo!), meaning my cats are now in a daily battle to dismantle my expensive new floor décor like tiny, furry demolition crews. That said, if you don’t live with professional fabric destroyers, this rug is stunning and totally worth it. And even with my cat-induced crisis, I’d still order from them again just because the service was that good. Highly recommend! Just maybe double-check the loop situation if your pets are little agents of chaos.

The rug quality is amazing! Everything about the rug was perfect. One comment would be that delivery on rugs over a certain size is a bit lacking. Our rug was just over 13x16 and the carrier just dropped it at the steps. Was extremely difficult to get inside and set. I would recommend a white glove option if the rug is large.

Rug came out exactly as I ordered. Quick delivery. Excellent quality.

I originally purchased a custom cut rug for our foyer. It was a bit pricey and when delivered I wasn't thrilled with how it looked. I waited to see if it "grew" on me and it didn't. So, I ordered samples from Perfect Rug. I found the one that I liked the best and spent the extra money! I'm thrilled with it. I wish I would have done this first.

Love the simple order process! From ordering and receiving samples to the communication through delivery - everything was smooth. White glove service is a must with a large rug like we have. They were very precise in their install. Looking forward to ordering more from PR!