Nomadik Tracking Order Status

Terrible customer service. Cheap products that are overvalued to make the boxes look more valuable than they are.

They double charged me for a subscriuption box and never sent me the box. These people will rip you off! Do not use their service! It sounds like a great idea, and my wife and I were looking forward to receiving the boxes, but the company is a scam!

I ordered my first box and then didn't hear anything for a few weeks, so I canceled my subscription, knowing I was already past the deadline for the first box but not wanting to get stuck continuing with subsequent boxes from a company with poor communication practices. Lo and behold, my first box did not even arrive--though I have paid for it. They have my $$; I have nothing. My tracking information "disappeared" after weeks of showing that it had been shipped out. Look at reviews on mysubscriptionaddiction--a lot of folks sharing that they had issues with Nomadik. Add me to the list, I guess. Like was this on purpose? Retaliation for canceling?

Refuses to cancel my subscription and won't respond to customer service emails, which is the ONLY way you can contact them. They didn't send any of the "premiere" products in the "premium quarterly box" they advertised. I complained after the first box arrived about what was sent and how it didn't have what they said it would. Customer service responded with "Sorry about that, It'll all be in the next box". Box 2 came, none of it was there either. Sent an email to customer service, no response. Waited a few days and sent another. Again, no response. Waited a week and tried again. No response. Decided then to get out of an obvious losing situation and sent multiple emails on consecutive days requesting cancellation of my subscription, return and refund. Still no response. It's been over a month now and I haven't heard back from them. In the end, I ended up with two boxes of junk. If you still choose to sign up, manage your expectations. You won't get the cool stuff from the website. You'll get little trinket camping stuff and low value products usually sold in the checkout lanes of your local sporting goods store. Stuff they sell in the plastic bins or the clearance buckets. They hooked me with advertising a Rumpl Blanket in the first box ($150 value) and sent a Rumpl hand towel instead (maybe $35?) and then a Solo stove mini for box 2, but sent a waterproof phone pouch and bag instead. It's a bait and switch scheme. Your quarterly subscription will come at the "lesson learned" price of at least $150 (for me it was two boxes, over $300). Pro tip, don't use a card or account you're fond of for payment, you'll be canceling it to stop the company from continuing to charge you. Definitely not the value they advertise, or even in the ballpark of it. To be fair, some of the stuff was cool, but they "guarantee" at least a $200 value for each box. Not even close. You'll spend $150 for about $100 worth of stuff you likely won't want. I regret the day I signed up. Listen to all the reviews, stay away, there are more reputable subscription box companies.

Every box has a good mix of useful outdoor and camping items. Actual name brand items in every box with a seasonal theme, discount codes for future purchases. I like that every box has items I will use and many items have a permanent place in my pack.