The Man Shake AU Tracking Order Status

I have to tell you I am not impressed. These guys do NOT have any form of money-back guarantee! Companies that stand by their products almost always have a GUARANTEE! Shakes: Firstly, so much powder flies up in the air every time I open the bag - half the kitchen was covered in dust. I must be breathing all that in too! Never known any protein/meal replacement powder to be so light & fly all over the place. They taste so chemically. The artificial sweetener is awful & doesn't taste "full-bodied". And it leaves the most horrid, metallic aftertaste. The shakes are also soooo thick, it's like drinking really thick custard or gravy. Everybody loves a thick milkshake....but this is way too thick. And the choc taste is also not "full-bodied" - it is a very watery choc flavour. For the 2nd shake, I added a fraction more water so it wasn't so thick, but that just made it taste even more watery, even though the consistency was still like really thick gravy/custard. The choc aftertaste was revolting along with the artificial sweetener. I did try a Choc Berry protein bar & that was amazing - I really like those. But I dunno if/how I will get through 4 bags of shakes twice a day. I'm curious to try the other flavours, but if the consistency is going to be so chokingly thick, with hideous flavours and the revolting aftertaste, I am very hesitant to open anything else. I might go back to my usual products. I'd rather support an Aussie company....but I'm not a fan of The Man Shake. And as much as I love to reduce impact on the environment, I dislike the soft plastic packets of powder. I prefer a hard plastic powder bottle - even if they cost a tad more. I would be happy to get REFILLS in soft plastic (for a lower price). I contacted Customer Service to enquire about a refund on un-opened product. I got every excuse why I should keep the product. When I asked more questions about a refund, they went silent on me! Protein bars get my approval. The Man Shake does not! And the company as a whole, I would avoid!