The Linen Works Tracking Order Status

The quality of the tablecloth, runner, napkins and tea towels I bought (on two separate occasions) is excellent. I had a problem with my order (my mistake ordered the wrong size) and it was dealt with very well. I would definitely buy from them again, just need to choose what to have.

Well-made and gorgeous skirt, quick delivery and lovely packaging. I am very excited to order from them again as the linen is so soft and comfy to wear.

received wrong item in the order, emailed customer service immediately, no response. Tried to call the number on their website, it just hangs up after telling me to email them. Filled in the exchange request online, again no response. This is not a way to run a company.

I most recently purchased a duvet cover but have been a customer for a few years. I am so happy with my orders. I feel like I’m in heaven every time I go to bed. Everything has a luxury feel.

I wanted to order some linen napkins as an anniversary gift for someone and had a few problems doing it online (which may have been my fault!). I emailed customer service and they called me on my phone very quickly and were very apologetic for my inconvenience and offered for me to place my order over the phone, which I did. Their products are of a high quality and the company care about where they source their raw materials and where their products are made. I was very impressed with their customer service and attention to detail. They also have lovely gift boxes and can send a message with your gift. An exceptional company that cares about the little details and the quality of their products and customer satisfaction. I would highly recommend them.