House of Marley Tracking Order Status

Very cheap products and sound for the money. Bluetooth issues on both original and replacement turntable. Replacement turntable came with drive belt that was uneven width ( no QC), likely would snap after minimal use. Sound quality of Bluetooth speakers barely OK. I would think any “sustainable” benefits the company tries for would be negated by a number of back and forth transactions for defective products. A classic 21st century business model that leaves the customer unhappy while enriching the owners.

The customer service is in need of repair. They owe me a refund and blame it on accounts receivable. May be the problem is they don't know the difference between receivable and payable?

The Stir It Up wireless turntable I received is un-usable since the needle chatter is so high (and multiple reviews online suggest this is a typical problem with their turntables). Dealing with House of Marley Canada for a return has been a nightmare. House of Marley’s return policy states they will pay for return shipping if the item is defective, which it is, yet it’s been a week trying to reach them to have shipping covered and trying to get any type of customer service has been impossible.

Very cheap quality for the high price. Broke after 2 weeks, no customer-service, they dont even respond. Keep your cash or throw it right away in the trash, you will have more for your bucks!

First they sell me a faulty product, then they take over 2 months to reply to me after trying to contact them by phone, email and social media to get it replaced within my warranty timeframe. They eventually reply asking for photos of the speaker which sat around in my house broken for months awaiting their feedback and eventually thrown away because I heard nothing back. I told them this and that it didn't specify in their warranty section on their website that the broken product needed to be returned to get a replacement, nevermind that I would be charged for shipping too. Now they refuse to replace it because of their poor product and service. Very untrustworthy and shady business practice.