The Fish Society Tracking Order Status

Hi Just received my order of frozen Sashimi. Problem is it has all de-frosted in transport. Enclosed leaflet and speaking to company they say as long as the fish is cold to the touch then it can be re-frozen. Not sure if this is correct but just be aware that if you order frozen fish from this company it's likely to arrive de-frosted

Good company for raw fish, but I suggest you avoid the pre-prepared dishes as their palate is a heavy one. Just tried the Tempura Prawns and the excessive use of garlic powder in the batter rendered them inedible.

I ordered a pair of kippers, some fishcakes and 2 large battered cod, Delivery was on time and well packaged, . The kippers were lovely, very tasty, lovely and smokey and fresh tasting, The fish cakes were ok, not very flavourful, and laden with too much mash. The cod steaks looked the part, very large, and nice and thick, but had absolutely no taste, i asked my son to try one ,and he said the same, i could have got better at Aldi for a third of the price. I did respond to an email from the Fish Society asking for feedback, and have heard nothing back from them

We’re relatively new customers of the Fish Society. Their marketing is superb in content; however they send so many email offers we’ve got into the habit of just deleting them most days. We’ve had a bit of a mixed experience with the products - some have been excellent and others (in our opinion) not living up to their description; a few examples below:- ⭐️⭐️⭐️⭐️⭐️North Atlantic peeled prawns, superb (good size and firm texture, lovely flavour). 😱Kippers, not so good (far, far too salty, tough - no matter how you cook them and I’ve tried three times). ⭐️⭐️⭐️⭐️Fish pie, very good (reasonable amount of recognisable fish, lovely flavour. Just a little large for one and too small for two) ⭐️⭐️⭐️fresh white crab claw meat, good… ( good texture and flavour however there is just a little too much water and we’ve had shell/cartilage in two tubs. I know shell is an occasional issue but should not be as much as we’ve experienced) ⭐️⭐️⭐️⭐️⭐️Coquille Saint Jacques. Excellent (generous portion, beautiful flavour. We could become addicted!). ⭐️⭐️ Tempura Battered Prawns, not so good ( too ‘rubbery’). As an observation given most Fish Society prices are relatively high I’m not sure some of the products are particularly good value for money and the almost daily ‘special offers’ are too frequent to bother with. We’ll continue to buy however we’re becoming much more selective.

Nice fish, appalling customer service. Ordered for delivery for 5th of December didn’t arrive called customer service to rearrange for the 7th, no issue. Received texts during the night from ”Alastair” asking to change delivery date to 13th as my order had not arrived (7th). After brief conversation that I had already rearranged for the 7th thought everything ok. Notified on the 6th that my order would not arrive on the 7th. Contacted “Alastair”, possibly the rudest person in the world who just wanted to cancel the order to make his life easier. Blaming mail strikes when you agree alternative dates does not work. Order finally delivered 14th luckily with enough time to prep for Christmas as it was salmon to be cured and smoked. Beware of Alastair.