Drybar Tracking Order Status

As a mother's day gift, my husband bought me the expensive Buttercup. It broke (literally heard the piece break) in the middle of drying my hair in November. I had the hair dryer for 6 months. DryBar claims to have a 1 year product warranty. After a bunch of back and forth, they finally agreed to replace the broken dryer if I sent it in first. UPS shows they received my shipment on December 5th. Today (January 23) I received the WRONG product as a replacement. For a $200 hairdryer that could have been replaced by the store, but the store refused to swap it out, I have now waited almost 2 months and Got a curling iron instead of a hairdryer.... This company does not care about customers.

I had a 2:15 pm appointment at the Beverly Hills store on Tuesday. At 2:05 pm, when I was just about to enter, a front desk person called to tell me they couldn’t give me a service that day. When I entered the store, she explained that they had to close the shop because she had to leave and they didn’t have anyone else to close the store. She told me I could have an appointment on Wednesday and that it would be free. So I retuned on Wednesday and explained the situation. The woman from Tuesday did not leave any notes or tell her manager what she promised. The store gave me $20 off but that was not what was promised. It’s not nice to treat your long time customers like that.

l have been a barfly member for many years. In the beginning they were pretty consistent and mostly on time. Lately there is a big difference between what you can expect from your hair style, but one of the most frustrating things has been the untimeliness. Today I was seated 40 minutes after my appointment time. This is not the first time this has happened and is to the point I will cancel my membership and there are newer blow out places I will try.

Nice place great staff

First, I have to admit I love the color and marketing of this brand. It's intuitive and a play on words. I mean "Dry" "Bar" really?? Brilliant! Now, do their products hold up to their packaging in taking a nod from OPI with truly clever names like "Deputy and "Sheriff" for hairspray? I have to say they do. May be a bit overpriced- but if the Living Proof, Sebastian, Tony & Guy (Tigi), were all our on the table- I'd head to the Dry Bar. The fragrance is excellent and your man will use it too without losing a hair of masculinity. :0)! P.S.I always read the fine print and they have a full 365 day warranty on their products, compounded by being carried by Ulta, Sephora, AND NORDSTROM?? You have a winner. Tip: Save your money on the brush that looks like a wet brush. It pretty much is with a softer handle. But it's so damn cute. I had to get it.