The Devout Tracking Order Status

Really love this concept and have found the Devout to be one of the best value options out there. I find the clothes selection to be good and I appreciate that your size isn't always going to be available, so it's good to have some back up options each month. Only knocking one star off because the website can be very glitchy when searching for things and the format ends up overlapping (same issue on a PC or iphone/android phone).

Took over 10 days for my order to be dispatched. No explanation for this and no indication whether I could keep the clothes for the actual rental period or not. Customer service awfully slow to respond. Delivery provider cancelled the parcel delivery and sent it back to the company for an unknown reason. The Devout then tried to charge me for the clothes I had 'bought' from them as they were missing from the parcel. The parcel has been opened in transit and the clothes had been stolen. Absolutely dreadful service, such a shame when the concept is a good one. I have now asked for my account to be closed and deleted twice, with no success. I would avoid.

If zero stars was an option that is what I would rate this company at. I waited 3 weeks before contacting these jokers to see where my order was because they had not bothered to contact me only to be told a ‘machine’ had broken down and they were waiting for an engineer, I waited a few more days but it was never fixed so I had to get my money back.

Really weird and disappointing experience so far. I received my first box 10 days after ordering and only because I chased for it. Items in it were fine. I've learnt now that the date you order is your renewal date so the longer the company take to send you the items the less time you have them for each month. I'm taking the advice of previous reviewers and will make sure I return my items so I can cancel on time. It's a great idea but the way it's being managed,and the answers from customer service, are unhelpful and confusing. I wouldn't recommend and can't wait to get out.

I love this company. Brilliant service, beautiful clothes and most importantly, good customer service. As long as the quality of customer service continues they will have my ongoing subscription. Goodbye fast fashion and hello ethical renting!