The Cover Guy Tracking Order Status

We live in New England which means extreme winters. We bought a deluxe hot tub cover from the cover guy in 2021. We use our hot tub year round. Our cover was awesome for 4 years. It is not holding the heat as well as it was 4 yrs ago but is still in excellent shape. I just ordered a new cover today 2025 hoping to get 4 yrs out of this one as well. I see a lot of people had negative reviews but we have been very satisfied with our cover guy covers.

At 2 years old the cover was getting heavy, now 2 1/2 years old cover even with the lifters it's very heavy to lift the first section. Since I paid for a better cover $842. I thought it would last longer then 2 years.

I ordered a cover for my 2008 Hot Springs Sovereign. It came damaged due to the fault of the shipping company and not the fault of the Cover Guy. I sent Tony at the Cover Guy pictures of the damage and pictures of the box. He handled it quickly and I received a completely new cover sans damage in a couple weeks. Great service and a great cover. The Weathershield fabric is great too coming from a vinyl cover before.

First off, looking at reviews for covers on many big name cover companies on the web, you will find a magnitude of people bashing companies. Some may be better than others indeed. But I also firmly believe people come to expect too much from foam, and other materials that obviously will break down in weather, and that are abused. That being said, my review is based on my initial short term experience so far with The Cover Guy. I ordered my "standard" cover on 10-12-2024, and I received it 10-28-2024. I was super impressed with the turn around & delivery time. 10/10. I had read plenty of bad reviews, and not just from The Cover Guy, on horrible timing. Many were during the "pandemic", which I think must be taken with some grain of salt, due to the many constraints and issues that were going on in the world. It wasn't a great time for almost anybody. The "standard" cover itself was just what I was looking for. Fairly priced, light weight, and looks great! even came with clips & screws!. And the fit, with the dimensions I provided them, came out absolutely perfect! My hot tub is under cover, so it will not see the direct weather thankfully. But I would say as a warning to others, I would not recommend a standard cover to someone who's tub is exposed to the elements 24/7/365, it is not going to hold up. It is a light-duty cover. But for my needs, this cover is perfect! I obviously have not owned this cover long, so time will tell how it holds up long term. Thank you Cover Guy! Great experience from Oregon.

Update: finally received the cover. It’s very nice. We bought the non-vinyl version. My only concern is the side flaps maybe too light weight. The wind is making them flap up. It’s raining. Pretty sure rain is getting into the tub. I’ll modify them with magnets. The CoverGuy Customer Support is great. Turns out the Shipping Company is the actual problem. I hope the CoverGuy reconsiders its’ shipping process. Be aware; the covers label says; made in Mexico. Could have sworn I was told the covers are manufactured in Florida and California. I’d consider this company again because once they got involved with the shipping, it all got resolved. Unbelievable incompetent company. Ordered Cover with ease. Shipping seemed straight forward. Then the troubles began. IAW CoverGuy, on the stop before the warehouse destination, the shipper reported "the truck broke down." The cover was in that breakdown city warehouse about 150 miles away. 'The truck'?? - as in the company has one truck? How about a contingency plan, like rent a truck. Anyway, come to find out 'CoverGuy' put the wrong phone number on my order. So once the cover allegedly made it to my city, the shipper could not contact me. To say this was insane, is an understatement, because, as I stated before, I had told CoverGuy weeks ago to change my number. I also noted that customers cannot login to CoverGuy and change/correct their own information. CoverGuy said they'd handle changing the phone number. Then I noticed 10 days later that my number still had not changed, so I called, and again, CoveGuy assured me they would handle the change; they did not! I was given the number of the shipper's customer service; it’s Somewhere in the Philippines. That agent tracked down my cover, still stuck 150 miles away, The shipper still had the wrong phone number for me. Said they were trying to call me. So I gave them my correct number. Another week goes by. I call Shipper today, because yesterday was the delivery date posted online; nothing arrived. Customer service says the driver could not reach me yesterday and verifies the erroneous number again. YGTBSM. I give her the right number again! She promised the trucker would call me today, and as promised, the trucker called me; cannot come until tomorrow. I will not be home tomorrow; have appointments scheduled. I have no clue how good this cover will be, but if its anything like the process to get it, I will be out $600. This whole process is run by incompetent employees. How do these companies stay in business.