The Body Shop Tracking Order Status

Personalmente mi sono sempre trovata bene con gli ordini, i prodotti sono di buona qualità (forse un po' cari), ed inoltre le spese di spedizione sono molto basse (3,95€). I pacchi sono sempre arrivati con un imballaggio adeguato ed in tempi brevi.

Productos de excelente calidad, como siempre.

Only part of our order from Black Friday was received but we contacted the online chat to explain this. They were very good and sent out the replacements very quickly. Very good customer service. Thankyou.

I ordered 4 days ago and I still haven't received any updates, and from seeing other people's reviews it's the same for everyone. Shouldn't say it would take 3-5 working days then when it clearly doesn't if I don't receive my order in a few days I will be asking for a refund I'm disappointed and surprised by the service you can't even email them either.

The amount for free delivery has recently changed to £40, but on the payment screen is still shown as £35. I used the help chat to query this as I was unaware of the change. I suggested they might like to update their payment screen to reflect this. I was told "it has been updated, but the change happened recently so it might take time to show". I see from earlier reviews on Trustpilot that someone had this exact problem a week ago. It doesn't take that long to update a website! I've always felt that I don't always get value for money from The Body Shop. Products in my opinion are overpriced, they have been for some time, and keep going up. I desperately need to find alternatives for my skincare, because I soon won't be able to afford them