Tempo Tracking Order Status

Connection Issues--poor support! My Tempo fit worked great for about 3 months, then I have been having issues connecting since. I believe it to be a faulty NIC card, but when I try to get support, they Tshoot over and over until providing an extender, that worked once. I spend more time calling with issues and troubleshooting than I get to even work out with it. I am a network engineer and know my network. My IOT devices work fine, but not this one.... or at least not for long. Please save your money. It's a headache if you get a faulty unit. Very unhelpful support and they will try to give you extenders and such, when what you may need is a new until that actually works consistently.

Placed an order back in October and was sent an incorrect color and the audio also had this weird static noises when turned on. On top of that, the bench that was estimated to be delivered in December was actually not delivered in December. Reached out and was told early January… come February, still nothing. Now I am being told April. It is so frustrating as I cannot do a lot of the upper body exercises without this piece of equipment. If I had known this, I wouldn’t even make the purchase in the first place.

This is a HORRIBLE company and product- buyer beware. We purchased a tempo and in a matter of months it starting making a sound, an irritating sound making it unusable. They sent me a part to replace and it still did not work. Jan 15 they said they would get back to me....never heard a word from them but they took our monthly fee! Fed up I emailed to cancel, they ignored me and said they now have a fix and wanted to send me a part- really??? After I contacted them! They basically tried to ingore my request to cancel until I called them and got furious. I asked for my subscription fees back because I had not been able to use it and the answer - they would cancel but no reimbursement. Now we have a heavy piece of trash to get rid of. Please save your money- Do not buy!

Hate to write a negative review, especially about something that has potential, but the Tempo Move and app are awful. Hardly ever works. So glitchy. And would rarely connect to my tv. Once working - the classes are good! And I like the coaches! But I’m not going to put for something that works not even half the time. I’ve become so frustrated with the customer service experience as well. Claiming I can’t cancel because my email address is inaccurate… which it’s not. Improve your app. Improve your reliability. Don’t try to offer too much when your product won’t work. Wishing this company well in improvement - because of it did work, I’d look to keep using.

I was an early adopter of this machine - used it for a bit before getting injured and needing to take a break. Even though it was generally a positive experience I still got lots of screen glitches. However during my break from the membership I found out that because I didn't have an active membership I was not qualified to receive the early adopter's gift. This definitely shows that the company's values are not truly aligned with respecting the community and wellness. They seem to want to nickel and dime you for every little thing. Now this entire situation combined with the continuing glitches makes me regret purchasing and supporting this company.