Telechoice Tracking Order Status

Subject: Ongoing Issues with Customer Service and SIM Replacement Process Dear Telechoice Customer Service, I am writing to express my disappointment with the service I’ve experienced over the past week. As a customer of Telechoice for the past five years, I have generally been satisfied with your network coverage throughout the Perth metropolitan area. However, your customer service process has consistently been slow, and this most recent experience highlights some concerning issues that need to be addressed. Last week, I required two replacement SIM cards for our mobile phones. I contacted Telechoice to see if there was a store in Perth where I could collect them. I was directed to your kiosk in Alexander Heights. After driving 30 minutes to get there, I was told by the staff that they do not carry Telechoice SIM cards—only prepaid ones. This has apparently been the case for months, yet I was not informed. I then spent another 10-20 minutes on the phone with your customer service, explaining the situation. Though I received an apology, I had no choice but to drive another 30 minutes home in peak-hour traffic without the SIM cards I needed. I ordered the two replacement SIMs over the phone and was told they would arrive within 2-3 business days. While they did arrive on the third day, one of the SIM cards didn’t work. When I contacted Telechoice again, I was informed that your customer service hours operate from 10 AM - 4 PM Eastern Standard Time on weekends, meaning I had to call before 2 PM Perth time. After a 10-15 minute hold, I explained the situation to a representative, who apologized and said she would escalate the issue. However, by Sunday, there had still been no resolution, and I was told the matter was being looked into. On Monday, I received an email asking me to confirm my number and was told that a new order number would be expedited for the replacement SIM. It is now Monday evening, and 8 days have passed since I first requested the SIM replacement. Despite this, I have yet to receive the replacement or any confirmation regarding the new order. I don’t often complain, but this has been a frustrating experience. A process as simple as replacing a SIM card should not take over a week, especially with no clear resolution in sight. It’s concerning that Telechoice does not have a physical presence in Perth, which I believe is an issue for many Western Australian customers. I strongly urge you to review your customer service policies, particularly for WA-based customers, as this process needs significant improvement. I hope this feedback leads to a more efficient and customer-focused approach moving forward. Thank you for your attention to this matter. Sincerely, Frank

Service is not all that reliable. Slows down sometimes. However they are not that expensive and have increased my gigabytes at no extra cost to me.

I would like to say Thankyou for increasing My Data to 65GB per Month with No Extra Charge to Myself. Telechoice and Staff have Been So Very Good to Me and I Totally Appreciate You for Your Professional, Friendly and Helpful Staff. I have called many a time with A Problem I could not fix and with assistance from Your Staff I have Never been disappointed as these Lovely People Always find the Solution to My Problem. Know that I Truly Appreciate and Love being part of Your Company Telechoice. With Kind Regards Colleen Dianne Adams.

Customer since 2013. Never a problem and great rates. Everything we need in a mobile service without the hassle.

I don’t know where to check my plan details even log in my personal account