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Snagit is an exceptional screenshot and video recording app for Windows, offering immense utility and versatility. I rely on it extensively throughout my day for various purposes. One of its standout features is the ability to effortlessly capture partial screen screenshots and videos, enabling focused documentation. Furthermore, Snagit's intuitive editing capabilities facilitate quick modifications to the screenshots. Undoubtedly, Snagit has significantly enhanced my communication with others. However, it's disheartening to note that there has been an unresolved bug persisting in Snagit for the past three years, rendering it virtually unusable for many individuals. This particular issue arises when capturing screens with HDR-enabled displays, resulting in washed-out and overly bright snapshots that inaccurately represent the content displayed on HDR screens. Numerous users have reported this bug to TechSmith, as evidenced by the following support thread: [link to the support thread]. Despite the bug's prolonged existence, there seems to be no visible progress toward a resolution. Regrettably, when contacting Snagit support for assistance, their recommended solution of disabling HDR proves ineffective, as it compromises the screen's visual quality, negating the purpose of having HDR in the first place. This ongoing issue is undoubtedly disheartening. It is our sincere hope that TechSmith will promptly address this bug in the coming days, allowing users to resume their work and continue benefiting from this otherwise exceptional product. The resolution of this problem would undoubtedly safeguard Snagit's reputation as a reliable and invaluable tool in the long run.

I have used Techsmith's Camtasia for many years. I actually love it when it works BUT THERES ONE REAL THORN IN THE SIDE... Every year AS SOON as their new (requiring payment) version is released, the version you're on becomes absolutely unplayable. At this point I assume this is planned because: 1 - This happens every single year on the drop of the new version. Coincidence? I think not. 2 - After the new release, my once perfectly-working Camtasia becomes riddled with problems - absolutely no system changes have occured. Techsmith you would get 5 stars if you didn't do this. If you just make the new one better, loyal customers will upgrade AND recommend you. By the way, I always upgrade (don't want to learn a whole new suite in this class) BUT this adds hours of frustration to completing the final projects I have on the old version (can't risk losing them during an upgrade). I also use Davinci Resolve Studio (paid one) extensively and have not experienced this when updates are released. Although not as screenshare-focused and a bit more advanced it's a fantastic editing suite and the standard version is 100% free. Camtasia, whether intentional or not, I hope you will fix this. It's worse than planned obsolescence and ruins an otherwise good product.

Snagit keeps crashing. This has been going on for years. Also, whenever there is a Snagit update, the icons on the desktop no longer work. This is sloppy and/or lazy programming. I will not be renewing my annual maintenance agreement.

Poor poor poor customer service. Their software keys do not work correctly. Sometimes they send them to multiple emails so all your keys are not on the same account. Customer service is only M-F for very LIMITED hours. So if you are working outside that window.... you will have to WAIT till they decide to respond...which is a while.

I’m a heavy IT user and quite frankly I would miss SnagIT and Camtasia if I couldn’t have them. They are useful and necessary for me.