Tateossian Tracking Order Status

I purchased a “leather” bracelet for my partner’s birthday. The quality of the leather is quite disappointing. It’s not very pliable and feels closer to plastic than leather. Also, their customer service leaves much to be desired. I’m overseas but ordered a bracelet from the UK anyway. The timing worked out such that I was unable to contact them regarding a return until I was 5 days outside of their return window. I sent a detailed timeline of what led to this timing (a month of overseas travelling with the bracelet being left in the States after it didn’t fit), but the company will not budge. I am unable to return it even though it will never be worn, nor do I want to exchange it due to the poor quality of the bracelet. I know I was outside of the return window. But I also know companies regularly go outside of their stated protocols based on extenuating circumstances. I wouldn’t risk buying from here because if you fall outside the return window, you’re out hundreds and hundreds of dollars.

Some products for sale on website are unavailable or discontinued with no like-for-like replacement available. Pretty poor experience, wouldn’t recommend.

They’re quite annoying. Some of their stuff is nice but they’re priced very high for what it is, presumably to project an image. Their website has a reward program but you get nothing if buy from their own shops. Their shops look like they’re ran on a shoestring budget and about to collapse. The one in Sloane Square had an a4 paper stuck to the door saying back in a few mins. A lot of the stuff on the website isn’t on display in the shops. The store at the o2 had one person working there who was swamped when 3 customers turned up. The one off regent street locks the door and you have to be “let” in. Also I really don’t like that the brand is named after a person. Who wants wear his name round your neck or wrist. I do however have a pair of cuff links from many years ago and I still use them now. It just seems that the last few years they’re losing the battle to stay relevant.

This was my first, and last, experience with Tateossian. I expected that a £100 pair of Cufflinks would last more than one use. Sadly, I was mistaken. My other half purchased a pair of the Asclepius Cufflinks (which are, quite frankly, beautifully designed) for my 30th. The month after, I wore them for the first time at a meal out with family and I was shocked to find that the decal was missing from the base of the Cufflink. Turns out, instead of soldering the decal to the rest of the cufflink, Tateossian’s gifted artisans applied some cheap glue to attach it into a small divot of the base of the cufflink. Unacceptable. The returns process was clunky and awkward and Tateossian didn’t deem me deserving of the postage being returned. Staff had a general air of indifference. Simply another company offering cheaply made baubles for an exorbitant price under the false pretence of being a ‘luxury’ brand. I give them another two years trading at this rate - although that’s a generous estimate!

simply elegant ! i like it a lot !