Tatcha Tracking Order Status

I have used the dewy skin cream moisturiser from tatcha and it has completely transformed my skin. I will never go back to any other moisturiser after using this as it has left my skin literally looking and feeling like glass! It is a must have.

I’ve had nothing but positive experiences with this company and their products. I love the rice wash and dewy skin cream. They are so soothing. Two or three times a year they have great promos too.

I haven’t needed to use the customer service but have recently fallen in love either the products and quickly ordered an entire skin routine on the back of the success of the moisturisers. I don’t know what is in the essence water but my skin feels amazing and glassy and my pores tighten right up. The lip balm has finally healed my dry lips of many years. I recently placed an order which arrived on time and did get a free bag of products including full sized items. I’m working my way through them but everything I have used so far, I just love. Effective but gentle on my sensitive and dry skin.

I’m speaking for the products here, I haven’t ordered from their direct website and can see most of the complaints are about the customer service…so to save people from ordering direct, get them from spacenk instead, I always get my skincare from there, the staff are great and will help find products for your skins needs. I have been using the Tatcha water cream, I have combination skin and it’s quite nice to use, didn’t quite like the price but my skin feels soft and hydrated. Pretty much writing this to say if you want to try their products and their CS is terrible, try them from somewhere else.

The products, although expensive, are really good but the customer service is shockingly bad. Having ordered and been very impressed with the new sunscreen, I ordered another bottle to take on holiday. I didn't have time to wait for standard deliver, so paid £5.95 for next day. My order was placed on Sunday so they had it well before the Monday 2pm cut off for next day delivery. Nothing on Tuesday, when it was due. Nothing on Wednesday. I had the email confirming the order but still have not had confirmation of dispatch. As there is no possibility of it arriving in time and delivery is now difficult, I have been trying for over 24 hours to contact customer services to cancel the order. The helpline always has a recorded message saying they are busy and to phone back. The web chat always says they are closed. My advice is to order from a different retailer and avoid Tatcha themselves.