Tatcha UK Tracking Order Status

Love tatcha. I started using them a while ago. Loved everything about it but it was too expensive. Since trying other skincare, I still think tatcha is too expensive, but is worth the price for the way my skin feels and overall aroma and experience of the products. It has now become my official skincare routine.... But I do have to budget.

Great customer service Fast, helpful

When placing my order with Tatcha I did not see where to enter my discount code and went through to 'Thank you your order has been placed ". My discount code was for 25% so I emailed the Customer service and they were quick to respond. They honoured my discount code providing a refund. Very happy 😁

Great customer service. I'd never ordered from the Tatcha website before and unfortunately their code wouldn't work so i made my order but emailed after to say the same. Tatcha apologized right away and sent me the GWP as a gesture of goodwill. Very happy 😊

Recently placed my first order, and I only realised I made a typo in my address when the parcel was undelivered and was in the process to be sent back. Emailed customer service to let them know, I was completely prepared for back and forths and wait until my order arrived back with Tatcha, when I got a reply from their customer service that a replacement is on the way, and they corrected my mistake on my address. The fact that I was pleasantly surprised is an understatement. Excellent service despite the mistake was mine. Also to add - the products are on a completely different level. The sensori experience is just divine. Looking forward to explore more of their range.