TASER Tracking Order Status

Purchased a product from this site. I promptly received a shipping notification and then was charged over some $400 for the purchase. 2 days later UPS informs me of a delay. 2 days after that I write the company and it takes them a day and a half to reply that they will start an investigation. The following day, UPS says the package will arrive the next day. It doesn't. A call to UPS reveals that the company created the label, but the package was never shipped. I sent a new email to the company and demanded they either ship me the product or refund my money. They refuse to do either citing that until their investigation is concluded which will take 10 days easily they can do nothing. I told them I would dispute the charge and they informed me that they would not refund my money for several months if I did that. This company used to be great, but it was bought by AXON and so my experience is they are not a customer experience driven company. If you wish to be passive aggressively threatened and have your money held hostage for a mistake they made, by all means do business with them.