Tannico UK Tracking Order Status

I ordered a Pillitteri icewine last week and was worried that it might not be received in time. I contacted customer service via E-mail to explain the concern. My E-mail was responded to quickly and I was advised of the standard ETA to the UK of 4-5 days. I requested the order still be put through and hoped for the best. It was Thierry who I liaised with via E-mail - he is polite and responsive. I ordered on Tuesday evening and it was with me on Friday!! Amazing service and super-fast dispatch and delivery. Thank you!

Simply the best for Italian wines. Great selection. Good prices. Really fast delivery.

Great selection of wines that you can't get in the UK, timely delivery, kept updated about delays. Overall a great experience. I ordered two half cases of wines from Salento that you can't get in the UK, as a domestic customer. Prices are a little high compared to buying from the cantine.. but you'd have to go Italy to do that so it doesn't feel excessive. Moreover, shipping was free with the order value. It was clear to me that the company was based in Italy and items would be shipped from there and I was prepared to wait some time for the goods to arrive. I was pleasantly surprised when the first consignment arrived within 3 working days of placing the order. The second box was delayed; however the shipper's app kept me updated and it arrived intact today. Perhaps I was lucky, but I would highly recommend for their selection of hard-to-find Italian wines. If you have something very specific in mind, and are buying by the case, you can't fault this service. If you are in a hurry or after a single bottle, this might not be the right place.

Perfect timing and delivery service by tannico.

Company is trading from a UK website/using a UK telephone number, but they are based in Italy. At the time of ordering, I'd not realised this or considered that they wouldn't have the goods they were selling in stock and that they would in fact be sent from Italy... and this is where the problems began. Their initial scheduled delivery date was unrealistic as they hadn't even sent the goods at the expiration of that date. Then, they used UPS (need I say more?) Needless to say, the goods never turned up and I was subjected to hours and hours of my life I'll never get back trying to chase the order with both Tannico and UPS. To their credit, after spending hours on the phone to no avail, Tannico did respond better to emails and eventually refunded the order. If they changed their courier, this would perhaps be a better company to deal with?