Takeya Tracking Order Status

They don't let you post a bad review. If you try to post a bad review, they send you a confirmation email that gives a 404 error, so the review is not posted. They have a strict no return policy even if you're unhappy with the product or the quality is not what you expected. You would be better buying from a chinese knock off company, you will get the same level of costumer support for cheaper at least.

Really lovely bottle, keeps everything hot and cold for a long time. Useful handle, also bought an extra spout lid. I got the Actives Insulated Water Bottle With Straw Lid back in May and been using it every day since, great product.

The product handle broke. I filed the complaint online. They did not email me back for 10 days. I called and the recording said to file a complaint online. I then heard from others that their customer service is poor. So I ordered a replacement cap that didn’t match for $15. The next day they finally emailed me back and sent me a brand new water bottle! So I don’t know what to say. Why are they so slow in responding to an online complaint and unable to field a phone call, but then send you a whole new bottle to make it up to you….

I have the Takeya 40oz bottle in Grey with the bumper and I don't know what the person below me is talking about. Maybe she got a lemon; but my bottle hasn't had any of these issues, and I've had mine for almost a year. I clean my gaskets and bottle regularly and still haven't had to replace my gaskets or bumper. I haven't had to make any customer service claims for my bottle and I don't expect I'll have to when I buy my next bottle (which I plan to for my next college semester) unless I have shipping issues. The only gripe I have is that their desktop website's performance is subpar. It is slow to load and hiccups just switching pages, and this is across multiple browsers. Other than that, which I see to be a fairly minor issue, I like the experience I've had with Takeya and I love supporting a Japanese brand that cares about their products, design language and customers.

Excellent product. Bought from the kid’s and adult active line. Also bought the children’s non insulated 4 pack - these are fantastic, better than any kid’s cup I’ve tried. The price point is better. Especially, if you buy a bundle during one of their sales. Does keep water cold and hot liquids hot, literally, no sweat (as they promise). No leaks. Love the handle. Customer service was top notch! No shipping delays during Covid19.