Tactical Gear Tracking Order Status

TacticalGear’s site fails to mention that what may be “in stock”, and states that your order will be shipped in 1 package, may not actually be “in stock” (in the same facility) or ship in the same package as the rest of your order. After receiving my order, realizing that the main item was missing, customer service was contacted. This main item was a gshock watch. I was told that the gshock would ship from the manufacturer. Which is not what the website stated when I placed the order. The site stated that my order would be shipped in 1 package. They apologized. I requested a refund. Customer service was diligent, and followed up via email, telling me that my watch had been shipped, and would arrive the following day. I was provided with tracking shortly after. I originally gave this company one star. I received an email from Trustpilot, stating that my review would be taken offline if I did not provide more detail, per TacticalGear’s request. So this has been updated, and I have given TacticalGear one more star, and updated my review, which lacked the resolution that happened after the initial review. Their customer service representative was decent, but order at your own risk. The title of the review is correct. I would not have placed the order if it stated that it would be shipped separately. Also, it did NOT ship from the manufacturer. Which I have proof of. It was shipped by “CAT 5 COMMERCE”. Always know who you’re buying from, and who’s shipping it. Although my issue was resolved, I will not order from them again.

Items received were exactly as described

Fast shipping and reliable service

Firstly, not overpowered by constant emails, like some other companies, telling me I have a good eye and should come back and buy, before the three people that have it in their cart do, only to find their out of my size. Secondly, the products I purchased were better than I'd expected. Very good quality , the price was very good, I'll pay more for good quality, here I paid less and got better. Descriptions were accurate, as were reviews. Shipped fast, and packed well, tracking and updates were spot on, whole experience was very good. I'm more than pleased, and will be purchasing here again quite often

Great Customer service, fast shipping and they always have a good deal to offer!