tabcatus Tracking Order Status

Worked for about 6 8 months - then hand held device started playing up. Tried to contact customer support and didn't get any response despite several attempts, no reply to email, no phone number. I would not recommend.

I bought this after a horrible week of my cat being missing. It is small enough to fit neatly on his collar without bothering him and comes with a waterproof case. He does love to go wandering and in the last 3 months I have found him using this device on 6 occasions, each within 20 minutes of starting looking. Tonight he was hiding terrified in a bush by a busy road and I would never have found him without it. You do have to have patience and move around to look for your cat, but the 'hot and cold' tracker is very specific and has always located him to the spot. It starts to pick up from about 30m in the open. Not perfect in that it works less well through buildings and in built up areas, but a really simple and effective tracker which I think probably saved my cat's life today, thanks Tabcat!

I have used Loc8tor trackers for our 6 cats for many years. Previously I used to think they were one of the best-ever pet products and recommended them many times to other people. Now the company seems to have major problems. The Tabcat products became unavailable for months and now - with limited availability again - they appear to have changed the design back to the older shape: lozenge-shaped tags, with tiny, very fiddly batteries which are a pain when needing replacement, instead of the circular tags which take CR2032 batteries. The replacement cases I ordered and paid for on Feb 7th and need urgently have still not arrived although Tabcat informs me they were sent on Feb 9th. Our local postal deliveries are always excellent so I cannot understand the delay. I am still waiting for a response to my email 3 days ago when Tabcat asked me to confirm my delivery address (which they would already have had from my order) so that they could “take a look into this”.

Used every day and worked well a year. We found the range to be not very good so we added a Tractive tracker as well. That combination gave us long range to +/- 10m or so via GPS and then a pretty accurate final fix with the Tabcat. When the Tabcat stopped working things went from bad to worse. Customer services proved to be no such thing - no phone calls answered or messages returned, apart from one brief response which was of no help at all. No response to any email chasers, including an email about replacement under the two year warranty which after a month is still unanswered. In my opinion they should get their back up customer and warranty services up to the same standard as their ‘trusted company’ marketing claims. Until then I would say it’s best to avoid and go for a GPS tracker such as Tractive.

I purchased Tabcat in March. By the end of October one of the trackers would not work despite me changing battery etc. The handset would not recognise the tab. I contacted Tabcat on 31 October, I had the usual bounce back advising that they were looking into it for me. Then nothing. I emailed again on 18 November and received an email saying they had had problems with their email. Then no further response. I emailed again on 22 November. This is shocking customer service in my opinion. Such a shame as the principle of the Tabcat is great, and if you could rely on it it would be worth the £70+ however I would not recommend it to any of my cat owning friends as their after sales is atrocious. Tabcat ... I'm still waiting ...!!!