Swoozie's Tracking Order Status

Ordered from this company in early December 2020. Two items arrived within three weeks, but with incorrect personalization: wrong monogram and wrong spelling respectively. I reported the errors via email, and asked about some items missing from the order, never received a response. Those missing items were apparently sent two months later in mid-February, as I received an email notification to that effect. I did not receive the items themselves. Once again I called the customer service number - always the same message, impossible to reach a person - and I also emailed multiple times. Four months later, and I am still waiting for a response.