SwissWatchExpo Tracking Order Status

I purchased a Rolex watch from Swiss watch expo. Watch was sent from the U.S. to Canada. When I received it, I noticed that it was defective and did not wind. I contacted the company and got the runaround of how to wind a watch. After confirming that the watch was indeed defective, I was told to ship it back at my expense. A third party insurance is needed for shipping pricy items. They use such an insurance but declined their service to me. I ended up taking the watch to Rolex for repair. $ 900 later the watch works as it should. Swiss watch expo clearly does not care about inspecting items before shipping them out to the customers, nor do they care about supporting their customers after sales go wrong. Much better dealers out there.