Swedish Hasbeens Tracking Order Status

The most appalling customer service I have ever experienced. I ordered three pairs of shoes in mid-June. Order 504090 if Swedish Hasbeens want to check the huge amount of increasingly desperate correspondence. Firstly, a tax was added onto them which meant I couldn't even afford to pick them up (and this was NOT clearly explained). I was shocked by the added charge and decided I no longer wanted the shoes, as they weren't worth the price I was expected to pay. Swedish Hasbeens did agree to a refund as result of this, and five weeks later I am still waiting. I have been in desperate and continued contact with the customer service team, who just blandly inform me that the 'refund is coming'. There have been vague comments like 'no a refund shouldn't take over a month', but no offers to actually do anything about it, refund me early (they know the parcel is coming), or help me in any way. They are useless and unfriendly. I am down nearly £200 (not that I am giving up), and I will never be purchasing from this company again. I would give 1 star but in fairness I don't know how the shoes are. AVOID AVOID AVOID.

I just purchased my first pair of hasbeens online. I was charged twice for the same pair of shoes. When I realized I had to email instead of calling I got worried. I emailed the company and the very next day I got an email letting me know they got mine. The day after I got another email letting me know the problem is getting fixed. The problem was immediately fixed and my shoes arrived on time and in perfect condition! I'm absolutely in love with these shoes and cannot wait to order more!

The shoes came in and they’re perfect as ever! You can really see that the wood is as good as it gets compared to other companies, and the quality is immaculate. I’ve been wearing hasbeens for YEARS during summers, special events (even hikes) and love how natural it feels, they’re very durable but takes some time to walk in when they’re new (wear patches in beginning)... What they say is true, better shoes for a better world... this should be bought more than the cheap plastic shoes poorly made by people not getting paid enough. Hope more people discover this!!! :)

I've been wearing Swedish Hasbeens for years now. Their shoes are always, without exception, super comfortable, stylish and durable. I still have a pair that is 7 years old I wear regularly! I always get compliments on them and I love wearing them. Ordering from their website is easy and she shoes are always delivered quickly. I hope to keep wearing them for many years to come!

I got some 'Anette High' neon yellow clogs in the sale. They're a way more palatable price when that's the case (not sure I'd spend the usual £200 on them). They arrived reasonably quickly to the UK, no issues with delivery and communication etc. I selected a size 39 (UK6), which is always what I wear, and they fit absolutely perfectly (I've normal width feet). I hear the US sizes are half size equivalent for these shoes, so best to double check if you're buying in the US. They're really well made, and the wood is comfortable on the sole of the foot. A WORD OF WARNING, these shoes take some serious breaking in. I've gone through a few different phases of the breaking in sitch, moving to different parts of my foot, using plasters and socks to protect my feet. Alas, I now have blood on the underside of the leather where a previously comfortable area caught me unawares when out (the tops of my feet have scabs on - nice). I'd spent days walking round the house in socks on them previously too. Not really sure what you could do about this, I reckon clogs would always be the same. But they're not shoes you can wear immediately. Otherwise, I can tell they're the sort of shoe I'll have hanging around for a few years, to potter about in.