SurfStitch Tracking Order Status

I have been buying from surfstitch for 10+ years and have never had any issues like the other reviews on here. Shipping is SUPER fast to NZ. Yes they now charge $10 where it used to be free- but it’s worth it to have the items in 3 working days. Never had any issues with returns either, refund takes a while to come through, but every other company is the same. Would 100% recommend for a bargain (when they have sales) that arrives fast!

Customer service is flawless. A+ for having customers comfort placed first. I purchased shoes in feb 2022 that were Dr Martens after seeing them on many people. After 6mths and 2 wears of the sandals being taken out for 1-2 hrs they were in pristine condition. I had an issue that was kindly seen by SURFSTITCH. The communication with Surfstitch staff was of a high regard as I wasnt pushed aside like I was when I emailed Dr Martens about a flaw in the product. Refund was given and a voucher for future purchases was given. I have already grabbed something from the sale. As Surfstitch has the goods we want and send promptly. Thank you SURFSTICH.

Had to confirm some details as part of my ID verification to make sure I wasn’t using a stolen card. Replied to the email and my order was shipped. Not sure why people are so mad about this on the reviews, with all the hackers today it’s a good thing

I am honestly shocked at all of these reviews. I have never had a bad experience with the company. Of course some hiccups here and there with Auspost but they have always sorted tue problem for me.

Managed to ship from Australia in one week. Very happy used the Halloween discount code and got 31% off as well as a first purchase discount. Did not expect to actually receive the products based on other peoples review’s. The support team have been extremely helpful in responding to my questions and queries. Will 100% be buying from them again.