Sun Country Airlines Tracking Order Status

Absolutely fine. A few minutes late but nothing to worry about. No worse than any other airline and much lower fare.

My flight was delayed 7 hours. There was no weather issues so the delay was very unexpected. When I called, they said they didn’t know what caused the delay. They also said they are not giving any compensation for the delay. I wrote them again because my return flight was also delayed. I explained how I lost a full day out of my short trip and the delay caused me to lose money on reservations. They said they don’t have to compensate because it was a weather delay, but they never explained what weather. There was none. They showed zero concern for the long delay and provided terrible custumer service. We all understand we can’t help when weather happens, but I can’t understand why they’d lie about a weather event and not own up to their issues. I will not be flying them again if they are both unreliable and provide terrible customer service.

We flew this airline for the first time out of Tulsa for Caesars Rewards. I was very skeptical as I get flight anxiety especially with airlines I am unfamiliar with. We had a flawless experience with this airline. They are extremely laid back, very friendly and made our travel to Lake Tahoe seamless. We had zero issues. The plane we flew on was a three seater on both sides of the plane so I could see how someone would feel a little cramped. However we had exit seats which were perfect. The plane also had charging ports and its own airfi for $3 (if I remember correctly) which gave you access to their movies / shows. They had complimentary snack bags with miscellaneous items in it and came by several times for beverages! I would compare this airline to Allegiant. We will definitely be flying Sun country again!

Reccently booked a package flight/hotel to Las Vegas at a price that I thought was all inclusive only to find I had to pay a $45 per night resort fee. Now this may be my fault,but I noticed no mention of this during booking process. Warning,you will be paying additional resort fees on Vegas packages... In summary,I could have just bought flight separate and got a better room rate than package offered,when all was said and done..Other than that flights were smooth,on time ,and flight personnel very friendly.

They have been around for awhile now and have made some great improvements and I like their affordable flights to sunny destinations. When I call one of the big airlines like United or Delta, I’m usually on hold 30 to 40 minutes, but Sun Country usually picks up within five minutes. Also with the big boys you have to get to a certain number of miles before you get a free ticket and those miles can expire, whereas with sun country you can redeem any amount of miles for a discount off the ticket even if you don’t have enough for a totally free ticket. I think that’s a way better, customer-driven approach. My only beef is their online entertainment you get thru your phone on their in flight Wi-Fi doesn’t have enough selection or bandwidth ( constantly getting knocked off and trying to relog back in which is annoying).