Suffolk Hideaways Tracking Order Status

This is a difficult one to judge. The accommodation was mostly OK, seemed expensive, but we had a good stay. But I was pestered by FEEFO to leave a review, which I did, mostly good but also points that potential stayers should be aware of. - After many weeks no sign of the review being published, and I note the reviews that are there are all brief and praising. So because they use feefo for reviews I feel I have to mark them down. EDIT-My review was eventually added.

My booking for Chantry Cottage in Blythburgh was cancelled. Suffolk Hideaways said this is because the owner is not letting it any more after March 2023 but the same cottage is now available on AirBnB for bookings after that date. It looks like the real reason for cancellation is that the advertised price when I booked through Suffolk Hideaways was too cheap compared to what the owner can get elsewhere. Beware - especially if booking well in advance.

Booked a short break online and paid for the trip in full. Had full confirmation via email. Had a call the next day to say their booking system was not working properly and we had been double booked someone had booked the cottage 40 mins before we had and sorry they had to cancel our booking. They tried to find us somewhere else but couldn’t. To add to this I had asked them a question the night before via email about the lake near the cottage and they answered with the information after cancelling us. They said it could take 5 working days for us to get the money back!! Luckily it was only a couple of days and I had enough limit on my card to book elsewhere. Very disappointing they need to sort their website.