Subtype Tracking Order Status

I ordered a pair of sneakers , and when it came there was only 1 shoe in the box , I called the store that the receipt came from and the the person took my order number but didn't get back to me. Went on live chat to let them know as well sent pics of my 1 shoe with invoice pic ,in which they sent me a return slip, I sent the shoe back got my email of the parcel arriving at the store it came from , waited 3 days but no answer , went on live chat again to let them know that the shoe arrived at there store, gave them the tracking # and pic of the 1 shoe and pic of my receipt they told me 2-3 days for a answer, 3 days past went on live again to follow up and talk to a different person . At this point you would think they have my issue on file, but nooo they don't and I have to give all my information again and be told 2-3 days for a answer , I have talk to now 3 people on live 12 days past since my shoe was returned and to this day no answer in regards to my return. They have my tracking and evidence of the mistake they did , but they cant just refund my money! Worst customer service I have ever had.

poor service unpleasant and disappointing experince